Shipping policy
Shipping Policy
Shipping & Delivery We ship cast stone fireplace mantels and surrounds nationwide from Sacramento, California. Every piece is cast to order — not pulled from inventory.
Lead Time Standard production: approximately 2–4 weeks from the date of confirmed payment. Expedited production: available on select orders for an additional fee — contact us before ordering to confirm availability. Once shipped, freight transit is typically 3–7 business days depending on your location.
We will notify you of any significant delays caused by factors outside our control.
Free Shipping Standard shipping is free within the contiguous lower-48 United States. Orders ship via freight carrier on a palletized skid. Transit time is 3–7 business days after pickup from our facility.
Free shipping covers curbside delivery with liftgate to a freight-accessible address. If your location requires inside delivery, special equipment, or accommodations beyond curbside, additional fees may apply and will be quoted at the time of order.
Title and Risk of Loss Title and risk of loss pass to the customer upon delivery to the carrier at our facility (FOB Origin). Free shipping refers to Old World Stone covering freight costs only.
Inspection at Delivery Please inspect your order before signing the delivery receipt. If damage is apparent, mark "CONTENTS DAMAGED" on the delivery receipt before signing and document the damage with photographs of both the product and packaging. Notify us within 24 hours at (916) 245-9350 or oldworld.stone@yahoo.com.
Failure to note damage at delivery may void freight insurance claims.
Remote or Difficult Locations If your location is remote, inaccessible to large freight trucks, or requires special equipment, you may be required to arrange pickup from the carrier's local terminal. Any additional fees or arrangements are the customer's responsibility.
Domestic Shipping Only We currently ship within the lower-48 United States only. For Alaska, Hawaii, or international shipping inquiries, contact us directly.
Questions oldworld.stone@yahoo.com · (916) 245-9350